FAQs

We offer a 30-day return policy. If you are not satisfied with your order, you can return your item directly to us. The item must be sent to Viborgvej 110, 8600 Silkeborg.

We always offer insured shipping when you shop with us. If something happens to your package while it's on its way to you, we'll send you a new product. To do this, we must have written confirmation from the shipping company, where they confirm that the item was damaged or lost en route to you.

We strive to deliver your item within 3 business days, but during busy periods, it may take 6-10 business days. However, this happens very rarely.

If you never receive your order, please contact us. We will then contact the shipping company and have a new order sent to you once we have figured out the problem.

If you receive a defective order, please contact us and we will send you a new package. We may require a photo of the damaged order.